Terms & Conditions

Grady Joinery is a window and door manufacturer based in Charlestown, Co Mayo, Irelandand our principal place of business for this website is in the Greater London area, UK. You can contact us by e-mail (info@gradyjoinery.co.uk) or by post to the above address.
This page (together with the documents referred to in it) constitute the terms and conditions of the supply any of the product (Products) listed on our websites (our sites) to you. These terms and conditions shall apply to the following sites:

Please read these terms and conditions carefully before ordering any Products from our sites. By ordering our Products, you agree to be bound by these terms and conditions.

1. Placing an order on our sites

Our website is a place for UK Trade Customers to browse and place orders for range of timber sliding sash windows and bespoke entrance doors. Trade discount is strictly available to Grady Joinery account holders only. To order a product, trade customers will need to apply for a trade account. We have the right to refuse to grant you a trade account. If your application for a trade account is granted, you will be assigned a USER ID and PASSWORD to access otherwise restricted areas of our website, and other content and services, and it is a strict condition that the USER ID and PASSWORD are used by the customer only, and not disclosed to any third party whether or not an existing customer of Grady Joinery. All users are subject to the privacy policy as displayed on the website, and we have a discretion to disable you USER ID and PASSWORD at any time. We have a discretion to offer you a trade discount on prices. By placing an order through our site, you agree that you are legally capable of entering into binding contracts and are at least 18 years old.
In order to purchase the goods online, you must adhere to the order process set out on the website. After receiving your order, we will e-mail you to acknowledge receipt of the order. However no contract shall exist or be deemed to exist such time
(a) as we have contacted you by telephone to confirm acceptance of the order and delivery charges, and emailed you a order confirmation sheet which you will need to sign acceptance on and return to our office via email or fax;
(b) Payment if full is made to us; and
(c) we confirm by email that the order is processed and in production;
The contract shall only apply to those products which are stated to be in production in the e-mail referred to at (c) above, and in the event that there are other products ordered by you, that are not yet in production, no contract shall exist or be deemed to exist in relation to those products, until production has commenced, and an e-mail is sent to you confirming same.

2. Availability and delivery

We will advise you of an approximate delivery date upon confirmation of the order, and will use our best endeavours to meet that date, but delivery date shall not be a term of this contract.

3. Price and payment

The prices quoted on our website are updated regularly. However, we are not obliged to provide the products at the website price in the event that the website price is incorrect for whatever reason. Prior to payment, our customer service agent will confirm the actual price to you by telephone. We further reserve the right at any stage to correct prices that are manifestly and obviously incorrect, where it is reasonable to conclude that you were aware or ought to have been aware that the price charged was in error.
All prices on the website exclude VAT and delivery costs. Delivery cost will be added to the total amount due as set out with our customer service agent over the telephone with you.
In order to purchase goods from the website you must complete the order process as laid out in the website. The goods purchased must be fully paid for by bank transfer. We do not accept payment by cheque, cash or offer any other terms of payment. All goods must be paid for in full before the order is processed and put into production.
All products are subject to the correct usage by the consumer and their agents. Grady Joinery do not accept any liability for incorrect usage or installation carried out by any third parties. Time shall not be part of the essence of the contract. Delivery or collection date or dates given to the buyer shall not have contractual effect.

4. Returns

In the case of customised orders where goods have been made specifically to your order we do not accept responsibility for measurement mistakes. Customers must sign off on the order and send the signed order confirmation form back to the office via email, fax or post before production.
Timber is a natural material and is susceptible to swelling and staining. Once timber products are installed/delivered to site the client is responsible for taking measures to prevent such problems. Grady Joinery recommends that all factory finished timber products are treated with two coats of quality oil base stain/paint. This will help reduce the amount of moisture that may be absorbed by timber. Grady Joinery will not accept any responsibility for timber movement (i.e. warping, swelling etc.) or any damage caused as a result of this movement. Please refer to timber information leaflet. (Available on request)
Owing to the high insulating property of the windows and glass, you may experience condensation on the outside of the glass. Certain climatic conditions and localised atmospheric conditions may result in external condensation on some windows but not on others. This is in no way indicative of a defective unit.
Toughened glass is used as standard where there is safety glass requirement, on oversized panes and the centre pane of triple glazed units. Toughened glass is an excellent product; however its optical quality is not as high as the glass from which it’s produced. In general it has a wave like appearance, may shiver and its surface is more susceptible to abrasion than non toughened glass.

Visual quality:
Our toughened glass and insulated glass units are in accordance with European standards EN12150 and EN1279 respectively. For the avoidance of doubt glass is designed for looking through and NOT looking at. A defect must be visible whilst being observed at right angles and at a distance of 3 meters and not in direct sunlight.

Timber Production Process:
Laminated/engineered timber is widely used in the company’s production process. This involves the joining of two or more pieces of timber to make a single component which leads to a stronger component and reduces the risk of warping. All products are dipped in a water based primer and then sprayed with water based high build stain as standard. Variations in grain and texture in the timber may become more apparent after the spraying process. As this is normal and a natural feature of timber products:
Grady Joinery will not accept liability for claims in respect of :-
Variations in grain and texture within that component or product.
The fact that actual engineered joint may be visible upon close examination
Slight surface scratches/indentations that can be removed during the subsequent client aftercare process.
Where you return a Product to us because of an alleged manufacturing defect, we will examine the returned product and advise you as to our view of the reason for the problem. If it is accepted that there is a manufacturing defect we will notify you of your refund or replacement via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

5. Warranty

Industry Standard, contact the office for more information.

6. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

7. Notices

All notices given by you to us must be given to Grady Joinery at info@gradyjoinery.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.

8. Transfer of rights and obligations

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

9. Force majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control, including but not restricted to, strikes, lock-outs, riot, terrorist attack, war, fire, explosion, natural disaster, impossibility of the use of public or private transport or public or private telecommunications networks or the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under the Contract may be performeddespite the force majeure event.

10. Waiver

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default.

11. Severability

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

12. Entire agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

13. Our right to vary these terms and conditions

We may amend these terms and conditions at any time and any revised version will be effective immediately that it is displayed on our sites. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

14. Language

This agreement is drafted in the English language. If this agreement is translated into any other language, the English language text shall prevail.

15. Governing Law & Jurisdiction

The laws of theRepublicofIrelandshall govern this Agreement and the resolution of any disputes arising from it shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland